Frequently Asked Questions
1. What type of hair is used in your wigs?
For our Luxury Wigs collection, we use 100% premium, ethically sourced human hair for all our wigs. Each wig is crafted to provide a natural look and feel, with various textures, lengths, and styles available.
For our Affordable Fusion Wigs collection, we use a combination of human hair and high-quality synthetic fibers. These wigs offer a luxurious look without the luxury price tag.
2. How do I choose the right wig for me?
We offer a variety of styles, textures, and colors to fit your needs. If you’re unsure, our customer service team is happy to help guide you through the selection process based on your desired look, lifestyle, and preferences.
3. Are your wigs suitable for individuals with hair loss?
Yes! Our wigs are designed to cater to individuals with alopecia, those undergoing chemotherapy, or experiencing any type of medical hair loss, as well as those seeking fashion wigs or protective styling.
4. How long do your wigs last?
With proper care, our human hair wigs can last up to 5 years or more. We provide detailed wig care instructions to help you maintain the quality and longevity of your wig.
5. Can I style my wig?
Absolutely! Our wigs can be heat-styled, colored, and treated just like your natural hair. However, we recommend using heat styling tools sparingly to preserve the hair’s health and shine.
6. What cap sizes do you offer?
Our wigs come in standard cap sizes, with either adjustable straps or elastic bands to ensure a comfortable, secure fit.
7. Do you accept custom orders?
No, we do not offer custom wig orders at this time. We may do so in the future. If you would like to discuss this further, Contact us to discuss your custom order.
8. How do I care for my wig?
Caring for your wig is essential for maintaining its longevity. We recommend gentle washing with sulfate-free products, air drying, and proper storage when not in use. Full care instructions are provided with each wig.
9. Can I return or exchange my wig?
For hygiene reasons, we only accept exchanges on unworn, unused wigs in their original condition within 7 days of receipt. Please review our return policy for more details, and contact us if you have any concerns.
10. How long will it take to receive my order?
Shipping times vary based on your location and the shipping method you choose. Once your order is placed, you will receive an estimated delivery time. We also offer expedited shipping for faster delivery.
11. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and times vary depending on your location. Full shipping information is available at checkout.
12. How do I contact customer service?
You can reach our customer service team via email, phone, or our website’s contact form. We’re here to assist you with any questions or concerns.