At PureGlam Luxe Wigs, we strive to ensure that your order reaches you in a timely and secure manner. Please read through our shipping policy for more information on how we handle deliveries:
Processing Time
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Rates and Delivery Estimates
Shipping rates will be calculated at checkout based on your location and the shipping method you choose. Estimated delivery times will vary depending on your location and the selected shipping option.
- Standard Shipping: Estimated delivery within 7 business days
- Express Shipping: Estimated delivery within 5 business days
Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control, such as customs delays.
International Shipping
We offer international shipping to select countries. Shipping fees for international orders are calculated at checkout based on your location. Any customs, duties, or taxes applied during shipping are the responsibility of the customer. Please email us to know the exact shipping fee to your country.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor the delivery status.
Shipping Address
Please ensure that your shipping address is correct when placing an order. We are not responsible for orders delivered to incorrect addresses provided by customers. If you notice an error in your shipping address, please contact us immediately.
Lost or Damaged Packages
We take every precaution to ensure your order arrives safely. However, PureGlam Luxe Wigs is not responsible for lost, stolen, or damaged packages after they have been handed over to the carrier. In case of damage during shipping, please contact the carrier directly for claims.
Delivery Issues
If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate the package, please contact us at pureglamluxewigs@gmail.com and we will assist you in resolving the issue.